FTP transfer settings

When uploading or downloading files to/from your web site(s) on our server via FTP, we recommend setting your maximum concurrent files to 1. In so doing, you will avoid temporary blocks from our firewall, which prove rather annoying and counter-productive to your workflow.

Most FTP software allows for you to set this in preferences or option settings. However, because there are far too many FTP programs used by our clients, we cannot provide instructions for every program. Please consult the help file for your program if you experience any difficulty in finding this setting for your FTP client.

Why do we do this? The server will attempt to temporarily block any IP address that is requesting what are interpreted as too many file requests. A popular method for damaging the performance of a given server on the Internet is to flood the server with such requests. By interpreting sources of such attacks, the server remains resilient against such attacks. Unfortunately, FTP programs can appear as an attacker when attempting to simultaneously download or upload multiple files. By slowing your program down to 1 file at a time, you will help us keep the server safe against this type of attack.

Thank you for your understanding and cooperation!